FAQs

Here you’ll find answers to some Frequently Asked Questions about the Healthy Heart Challenge®

How do I register?

You can register online or call 02 6253 0097

Do I have to do the Healthy Heart Challenge or hold my event/activity on a certain date?

World Heart Day is commemorated on 29 September each year so you may like to commit to the Healthy Heart Challenge throughout September. Another option is to hold a fundraising event or activity on World Heart Day itself. However, registrations for the Healthy Heart Challenge and our other fundraising opportunities are open all year round, so you can choose a month or date that suits you best!

Why do I need to register?

So that you can be sent your authority to fundraise for Heart Support Australia plus other resources that you may need to help with your fundraiser including banking information.

What support will I receive from Heart Support Australia?

There are some Top Tips and Terrific Tools available online to get you started and once you register, we’ll stay in touch with you via email or phone to support you!

I’ve forgotten my username and/or password.

If you’re trying to log in but can’t remember your password, click on the forgot password link on the log in screen. Enter your email address and we’ll send you a link to reset your password.

Where does my fundraising money go?

Your fundraising will help Heart Support Australia to continue our mission of facilitating the transition from hospital to home for cardiac patients by providing the physical, psychological and social support to help reduce the risk of a secondary cardiac event. Heart Support Australia can offer this through a variety of services and activities which are unique to the needs of each Branch and community. Follow this link to read more About Us.

How do I promote my challenge or fundraiser?

Share your fundraising page on social media, send out your page’s URL via email or SMS, pop a poster up in your workplace or community club (you’ll find these in Terrific Tools), or put a community notice in your local magazine or newspaper. If you’re hosting in your workplace, ask if you can advertise on your internal communications channels or add to your email signature.

How do I ask people for donations?

The number one reason why people donate is because they were asked – so don’t be afraid of asking! First, update your fundraising page with why Heart Support Australia is a cause close to your heart! Then share the page’s URL to all your networks asking people to help you make a heartfelt difference to those who are affected by a cardiac event, including their families and friends. Also, many workplaces offer dollar matching, so it’s worth asking your boss if this is something they will do for your challenge or fundraiser.

How do I update the message on my fundraising page or change my page name?

Your page name can be changed within your fundraising hub, under the Edit My Page section. Your page message can also be updated in the Edit My Page section, in your Blog area.
Log in to your fundraising hub here.

How do I upload photos to my fundraising page?

Log in to your fundraising hub and under Edit My Page add a new image to your Gallery. Also make sure to update your profile picture, so your friends recognise your challenge or fundraiser when they donate!

How do I share my page on Facebook?

When you are logged into your fundraising hub or viewing your fundraising page, simply click on the Facebook share button. Alternatively, you can copy and paste your fundraising page URL into an email or on Facebook.

Should I use the Facebook donate button?

We would advise you don’t use the Facebook donate button. As donations via Facebook are managed by a third party, we are unfortunately unable to track the funds you raise on Facebook. This means that any donations made using the Facebook donate button will not appear on your fundraising page or be added to your total fundraising amount.

How do I bank cash donations or payments?

The easiest way to bank cash received from your challenge or fundraiser is to log in to your fundraising page and follow the steps below:
1. Go to “My Fundraising” and select “My Donations” and then select “Add Offline Donations”.
2. Add the amount and the details of your supporter (First and Last Name and email address).
3. To issue a receipt for donations of $2 and above, please tick the box under the amount field. PLEASE NOTE any money received for goods sold (e.g. movie or raffle tickets, event entry etc.) are not tax-deductible so please DO NOT tick the box in those circumstances.
4. Use your credit/debit card to make the payment.
5. The amount of the payment will be added to your fundraising total and a tax receipt issued to your supporter if applicable.

I’ve lost my remittance/return slip, what are my banking details?

You can bank your funds online as above. Alternatively, you can Contact Us and we will resend the banking details for you.

Where can I get my Fundraising Authority?

If you have misplaced your Letter of Authority to Fundraise or require a copy, Contact Us.

Where can I order merchandise?

Contact Us with your interest to order merchandise and we can help you with your order while our online shop is being set up.

Can I use the Healthy Hearts and/or Heart Support Australia logo/s on my own promotional materials?

Please Contact Us for guidance on how to use our logo/s.

How can I host an event/activity with COVID-19 still active in some parts of Australia?

If you are hosting an event, it’s vital to always follow the health advice for your state or territory to ensure the health and safety of everyone involved. Heart Support Australia recommends checking the current government guidelines and restrictions regularly when organising your event and keeping up to date with any changes in the lead up to the event itself. The good news is, if restrictions mean you’re unable to host your event in person, you may be able to hold your event “virtually” or postpone it to a later date.

Where can I find information about restrictions in my state/territory?

Click below to visit your local COVID-19 health website:
ACT     NSW     NT     QLD      SA      TAS      WA   VIC

Your fundraising will help us to provide support to Australian cardiac patients,
reducing the risk of a secondary heart event.

Let’s Get Started – Register Now